FAQ's

I’m not sure about a size or I have a fit question. How do I find this information? 

We understand how difficult it can be to shop online sometimes because you can't try anything on! To make it easier on you to shop in confidence, we have created a general sizing guide to help you decide which size would be best for you. We are always trying to bring different brands and styles to our store and fits may vary.

If you still have questions about a specific item, send us an email at honeyluxeboutique@yahoo.com and we’ll help you out!

Ordering

Can I place my order over the phone?

We are truly sorry but we are unable to take purchase orders over the phone at this time.

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Will I be charged sales tax on my order?

Applicable sales tax will be added automatically to each order. This amount will be reflected during your checkout process.

Was I charged twice?

We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours). If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once! It you accidently place your order twice, please let us know immediately and we can correct this for you.

I get an error message when I enter my shipping and billing addresses. What’s going on?

Error messages are so frustrating, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

My order won't go through. What should I do?

If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!

If you continue to receive error messages, please contact us by phone at (707) 484-0108 Monday - Thursday 10am - 2pm PST or send an email to honeyluxeboutique@yahoo.com.

I need to change something on my order. How can I do that?

We understand that sometimes things change and you need to change or cancel your order. We totally understand and we're here to help, but you must contact us immediately! We do our best to get orders processed as soon as possible, which means we pack and ship orders fast! Once we initially process your order (sometimes as quick as 2 hours) we will be unable to change or cancel your order.

Where is my order confirmation?

Yassssssssss! You placed an order and we can't wait until you receive your package! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add honeyluxeboutique@yahoo.com to your safe sender list.

Shipping

When will my order ship?

Please see our shipping information section for more details.

Returns

How long does it take to process my return?

Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. A sparkling, ready-to-be-spent gift card will be issued via email to the address used to place the original order.

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned. We know, that's a bummer. But at least you got a great deal on that item!

View our full Return Policy.

I returned an item and have not received my gift card code yet! What do I do?

If you have not received an email with your gift card code 5 business days after we have received it here, please let us know! You can send us an email at honeyluxeboutique@yahoo.com or call us Monday - Thursday10am - 2pm PST. Keep in mind that sometimes the email may filter into your junk or spam folder! Make sure “honeyluxeboutique@yahoo.com” is added to your address book to avoid this happening! Also, note that the email sent out by our Returns Department with your gift card code is sent to the email that was used when you made your original order.

General

I’m in love with something that’s out of stock in my size! What can I do?

Ahhhhh! That is the worst feeling when you find the perfect jeans you had your heart set on and then to find out.....they are sold out!! We do restock so items so may sure you don't miss the restock the second time around.

To sign up to be notified when/if an item is restocked simply click on the out of stock item, select your size, enter your email in the field and click "Notify Me"!

Do you have gift cards?

We sure do! You can purchase gift cards here. We’ve heard it’s a very popular gift!

How will my eGift Card be sent to the recipient?

All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.

Does my gift card code expire?

Gift card codes and store credit codes will expire one year from the date issued.

Do you have any store locations?

We’re an online-only boutique, which means you can shop with us anytime you want! We plan on opening a store in the future and our Honey Luxe Dolls will be the first to know.

Prop 65

If there is one thing we love, it's our customers! We want to ensure that you always have all of the information you need to make informed decisions before you submit your order. Without further ado, we present you with Prop 65!

California's Proposition 65 allows for all consumers who reside in the state of California to be provided with warnings for products that contain any chemicals that, when exposed to people above a certain level, are known to cause cancer and birth defects or any other reproductive harm.

WARNING: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

In posting this warning, our goal is to inform you that one or more of the chemicals listed in Prop 65 may be present in our products. This does not necessarily mean you are at risk, but as part of our commitment to customer service, we want to keep you in the loop. Click here for more information.